Customer Service Officer - Spare Parts

Australian distributor of steel bending machinery is seeking a customer service driven person to manage their spare parts, located in Campbellfield.

• Inventory Control and Customer Service
• Privately Owned Growing Business
• Located in Campbellfield

Due to steady growth over the last 15 years, a new position has been created to manage spare parts to support both technicians and customers. Key responsibilities will include.

• Inwards good receipt of spare parts;
• Preparation of weekly stock order reports;
• Analyse inventory levels;
• Review, monitor, follow up and action outstanding back orders;
• Monitor and replenish inventory within agreed parameters;
• Managing storage locations for spare parts;
• Maintaining accurate records;
• Investigating and resolving discrepancies;
• Central point of contact for staff and customers for all inventory related matters;
• Provide administrative and customer service support.
• Prepare spare parts quotes and follow up customer purchase orders.

The ideal candidate will have a basic mechanical awareness with an understanding of spare parts management concepts together with outstanding communications skills and a high attention to detail. Additional skills required:

• Proven ability to work autonomously and in a team environment;
• Excellent verbal communication skills;
• Computer literate with Microsoft Office;
• Current Drivers Licence;
• Forklift licence is preferred however not mandatory.

There may be a requirement in the future to travel, so the ability to spend short trips away from home is ideal. Office hours are 8.30am to 5.00pm Monday to Friday, located in Campbellfield.

If you require further information, please contact Caroline Taylor at Logical Executive Solutions on (03) 8620 2087.